Terms of Service

1. Provider and how to contact us

glowfenn.com (PE) provides information and educational services through the website. You can contact us electronically using:

• Email: contact@glowfenn.com
• Phone: +380 933 559 7388
• Address: 18 Volodymyrska St, Kyiv, 01001, Ukraine

We operate as an e-commerce/information destination and our activities are carried out in accordance with the Law of Ukraine "On Electronic Commerce" № 675-VIII.

For transparency regarding personal data processing, if you submit personal information through lead forms, booking, or other interactions, we process it in line with the Law of Ukraine "On Protection of Personal Data" № 2297-VI.

Consumer-facing information and notices of consumer rights are provided in accordance with the Law of Ukraine "On Consumer Rights Protection" № 3153-IX.

2. Scope of services and educational nature

The site may offer educational content, learning materials, live or recorded sessions, practice modules, and skill or placement assessments to help you choose suitable learning paths or practice training.

All practice, testing, and skill assessment results are for educational and/or placement purposes only. They are not a clinical diagnosis, medical assessment, or psychological/psychiatric treatment. Nothing provided through the website is intended to replace professional medical advice, diagnosis, or care.

3. Booking, consultations, and timing

If you book a consultation or session, the agreed time, format, and description of what is included will be provided on the booking page or in the confirmation message. Any rescheduling or cancellation terms (if offered) will be specified at the time of booking.

We may need to contact you to confirm your booking details. You must provide accurate information.

4. Acceptable use

You agree not to:

• use the website to violate applicable law;
• attempt to gain unauthorized access to accounts, systems, or data;
• upload or transmit harmful code or content that may disrupt the website;
• misrepresent yourself or provide false information to obtain services;
• infringe intellectual property rights or remove ownership notices from materials.

5. Advertisements and claims

If any website content is presented as advertising, we will avoid misleading or overstated statements and claims about guaranteed outcomes. We comply with the Law of Ukraine "On Advertising" № 270/96-ВР.

6. Payments and refunds (general)

Where applicable, pricing and payment conditions are shown at checkout or on the specific service page. Unless otherwise stated on that page, refunds and reimbursements (if any) are subject to the service-specific terms and applicable law.

7. Intellectual property

All website content, including text, graphics, course materials, templates, and assessment materials, is owned by glowfenn.com or used under license. You may access and use materials for your personal educational purposes only.

You may not copy, distribute, sell, publicly display, create derivative works from, or otherwise exploit materials without prior written permission, except to the extent allowed by applicable law.

8. Limitation of liability

To the maximum extent permitted by applicable law, glowfenn.com and its representatives are not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or educational services.

Nothing in these Terms limits liability that cannot be limited under applicable law.

9. Consumer rights and dispute resolution

Consumer information is provided to help you exercise your rights. You may address claims and requests in accordance with the Law of Ukraine "On Consumer Rights Protection" № 3153-IX.

If you have a dispute, you are encouraged to first contact us using the contact details above to attempt an out-of-court resolution, where applicable under Ukrainian law.

10. Personal data and cookies

If you submit personal data (including through forms or booking), we process it for providing services, communicating with you, and administering requests. Where required, we provide consent and transparency mechanisms.

If our service uses tracking or marketing cookies, we inform you and provide lawful choice/consent mechanisms in line with the Law of Ukraine "On Protection of Personal Data" № 2297-VI.

11. Language

Because the website serves users in Ukraine, we ensure that required information is available in the Ukrainian state language where the Law of Ukraine "On Ensuring the Functioning of the Ukrainian Language as the State Language" requires it, in addition to English if provided.

12. Changes to these Terms

We may update these Terms from time to time. The most current version will be posted on the website with the effective date shown (if provided). Continued use of the website after updates means you accept the revised Terms.